Privacy Policy

Information we collect

We collect the information needed to provide the service:

• account and sign-in details when you use a seller account;
• Store and Product information, such as Store identity, public catalog data, images, prices, descriptions, and order details;
• Match Card information, such as selected Products and public Match Cards;
• service activity, such as Match Card views, browser details, security events, and diagnostic logs; and
• support messages and other communications with us.

We can also collect public Store and Product information from a Store website and other public sources that support Store discovery.

How we use information

We use information to:

• manage seller accounts, purchases, and service communication;
• authenticate sellers and administrators and control Store access;
• prepare catalogs and match Products and Stores;
• publish and serve Match Cards;
• provide support and service messages;
• protect the service and prevent fraud or abuse; and
• measure and improve reliability and product performance.

Public information

A prepared Match stays private until its scheduled publication time. Anyone with its link can view the published Store, Product, contact, and order information. Removing the share link stops future access through that link, but it cannot remove copies that another person already saved.

Service providers

We use service providers only for work needed to operate byword. These include Clerk for authentication; Stripe for hosted payment and billing; Supabase for database and storage; Vercel for hosting and service measurement; Resend for service email; Apple and Google for administrator sign-in; Google for Store discovery and Product processing; OpenAI for language embeddings; and Modal for background processing.

We can also disclose information when required by law, to protect users or the service, or as part of a business transaction with appropriate safeguards.

No sale or targeted advertising

We do not sell personal data. We do not use personal data for targeted advertising. We do not disclose personal data for another business to use for targeted advertising.

Cookies and similar technology

We use cookies and local browser storage for administrator sign-in, security, and core product functions. We can use limited service measurement to understand performance and reliability. We do not use advertising cookies.

For a landing-page comparison, we can store a random assignment for 30 days on this website. It keeps the page version consistent in your browser and contains no account, Store, email, or payment details. Vercel evaluates the version and receives limited visit and action measurements. We exclude signed-in visits, known internal traffic, and recognized automation from the comparison. Assignment values and purchase identifiers are not included in measurement events. You can remove or block the assignment cookie in your browser and continue using the page and purchase flow.

Retention

Waitlist email entries remain until you ask us to remove them. Store, Product, Match Card, security, and diagnostic records remain while needed to operate and protect the service, subject to legal retention needs.

Your privacy choices

You can ask to access, correct, delete, or receive a portable copy of personal data that applies to you. You can also ask about a privacy decision or appeal a denied request. Email hello@byword.club and describe the request. We can verify your identity before we act. We will respond within 45 days. If more time is allowed and needed, we will tell you why.

Security

We use access controls, signed provider events, encrypted connections, and limited service permissions to protect information. No online service can guarantee complete security. Contact us if you think your information is at risk.

Children

byword is a business service for adults. It is not directed to anyone under 18, and we do not knowingly collect personal data from children.

Changes and contact

We can update this Policy as the service or law changes. We will change the date at the top of this page and give additional notice when required. Privacy questions can go to hello@byword.club.