Billing
Billing, cancellation, and refunds
Last updated September 1, 2026This policy explains purchases, subscription renewals, Match delivery, cancellation, and refunds.
One-time purchases
A one-time purchase provides the stated number of Matches and does not renew or expire. A final refund of undelivered one-time Matches is available through Contact review. byword starts work after payment and seller setup are complete.
Weekly and quarterly billing
A weekly subscription renews on the weekday shown in your account and Stripe billing portal. Quarterly prepayment covers 13 weekly allowances at 10% off and renews every 13 weeks unless canceled.
Match delivery
byword sends the required Matches during each paid billing period. Sellers do not need to select buyers, approve Matches, build Match Pages, or send outreach emails.
Proportional refunds
If byword does not send every required Match by the end of a paid billing period, byword refunds the unsent portion. The refund equals the actual confirmed payment × final unsent Matches ÷ funded Matches, rounded to the nearest cent. Admin confirms the final refund after every funded delivery attempt has resolved.
Refund example
A $14.25 weekly plan includes 3 Matches. If 1 Match is not sent, the refund is $14.25 × 1 ÷ 3 = $4.75. The refund returns to the original payment method. Provider processing time can vary.
Cancellation
Cancellation stops the next renewal. The current paid period continues, and byword continues sending its required Matches. Cancellation does not create an automatic refund. Any unsent Matches are still refunded after the paid period ends.
Payments and questions
Stripe hosts checkout, payment methods, invoices, and refunds. Manage renewal and cancellation from Billing in your byword account. byword does not store full card details. For duplicate, unauthorized, or incorrect charges, email hello@byword.club.